Delivery & Returns
We work hard to deliver as quickly and efficiently as we can to our customers. With a highly experienced Warehouse Team and a range of shipping services, you can be sure your furniture is taken care of.
Collecting my order.. Can i collect from the North London store?
We offer a free collection service from our store on all orders excluding large furniture or Mustard Made lockers. Just select "Local Pick Up" at checkout
Do you offer free delivery?
We offer free delivery on all Home Accessories orders (which aren't outsized) over £75. Free delivery is automatically applied at checkout to all qualifying orders.
Can i return my order?
You can return any stocked Home Accessories items up to 21 days from the order date as long as in perfect condition including the packaging.
Custom order items (furniture & lighting) are non refundable unless deemed faulty at the point of delivery.
Can I cancel an order for a Custom Order Product?
You have 7 days from your order date to let our team know in writing that you've changed your mind about the product. Past the 7 day cooling period we're not able to amend your order.
Below is a guideline of what delivery costs and time frames to expect when you order from us. All our orders are processed and dispatched by the end of the following working day (unless a lead time is stated within the product description) so you benefit from the fastest service possible.
Collection from our North London store is free of charge so select local pick up at checkout if this is your preferred option (this isn't possible on larger furniture pieces)
|Standard delivery (approx 2-3 working days from order)
|Standard delivery on orders over £75 (accessories only)
|Small furniture, large lighting, and outsized / fragile accessories including rugs & mirrors
|Orders containing large furniture items requiring a two person delivery up to £3000
£149 Rest of UK
|Orders containing large furniture items requiring a two person delivery over £3000 value
£149 Rest of UK
Please note, deliveries to UK remote areas including Northern Ireland aren't included in the standard UK charges above so we will get in touch to charge an additional fee upon receiving your order so please request a quote from us prior to ordering. Large furniture items include pieces requiring a two man delivery team such as dining tables over 180cm, sofas and daybeds. There are rare occasions where factors out of our control can delay a delivery, so we ask for your patience in these circumstances.
We are very happy to provide quotations for overseas deliveries before orders are placed, as there can sometimes be a saving on the standard charges (depending on the items required and the destination country). So please drop us an email with what you're interested in and we'll check for you.
Overseas customers are, however, responsible for any local import duties and taxes which may be applied.
*A signature will be required on receipt so please ensure someone is available at the address to avoid failed delivery
*The shipping method and carrier will vary depending on the weight and value of the order
*We reserve the right to amend delivery charges at any time
*Occasionally there may be a discrepancy in the delivery cost calculated online, in which case we will contact you to arrange payment
|Europe Standard (approx 10 days from dispatch)
|Europe orders containing furniture items
|Email for quotation
|Rest of World (approx 10 days from dispatch)
|Rest of World orders containing furniture items
|Email for quotation
We have a no quibble returns policy on all our stocked accessories product - so you are fully entitled to a product refund up to 21 days from the order date. The returned products must be unused, in perfect condition and complete with original packaging. Used or customer damaged items (including packaging) or gift vouchers cannot be refunded or exchanged.
However, cancellations and alterations to items that are custom ordered (any furniture & lighting item where colour, material or finish has been selected at the point of ordering and/or has a lead time stated against it) can only be accepted within 7 calendar days of the order date. Once past this date they are non refundable unless deemed faulty on the day of delivery / installation and a replacement piece from the manufacturer isn't possible.
On large furniture pieces please make sure your access is ok before ordering as we're unable to take pieces back if they don't fit.
Please enclose your packing slip or name and order number in the parcel and send to the following address:
Unit 503 Highgate Studios,
53-79 Highgate Road,
London, NW5 1TL
Just email or call us on firstname.lastname@example.org / 020 7267 4772 if you need some advice on how to proceed or would like us to arrange collection from you at a cost of £15 (accessories orders only).
We aim to process all refunds within 7 days. However during busy times, this might take slightly longer. We will email you a confirmation once the refund has been made.