Delivery & Returns
Below is a guideline of what delivery costs and time frames to expect when you order from us. All our orders are processed and dispatched by the end of the following working day (unless a lead time is stated within the product description) so you benefit from the fastest service possible.
|Standard delivery (approx 5 days from dispatch)||£4.95|
|Standard delivery over £75 (excluding orders containing large furniture items)||Free|
|Express 2 working days delivery (stocked non-furniture items only)||£9.95|
|Orders containing large furniture items up to £2000 (please check delivery lead times stated)||£75|
|Orders containing furniture items over £2000 value||Free|
|Collection from our North London store||Free|
|Europe Standard (approx 10 days from dispatch)||£19.95|
|Europe orders containing furniture items||Email for quotation|
|Rest of World (approx 10 days from dispatch)||£39.95|
|Rest of World orders containing furniture items||Email for quotation|
Large furniture items include items requiring a two man delivery team such as 2m + dining tables and sofas.
There are rare occasions where factors out of our control can delay a delivery, so we ask for your patience in these circumstances.
Please note, deliveries to remote areas including Northern Ireland aren't included in the UK charges above so we will get in touch to charge an additional fee upon receiving your order so please request a quote from us prior to ordering.
We are very happy to provide quotations for overseas deliveries before orders are placed, as there can sometimes be a saving on the standard charges (depending on the items required and the destination country). So please drop us an email with what you're interested in and we'll check for you.
Overseas customers are, however, responsible for any local import duties and taxes which may be applied.
*A signature will be required on receipt so please ensure someone is available at the address to avoid failed delivery
*The shipping method and carrier will vary depending on the weight and value of the order
*We reserve the right to amend delivery charges at any time
*Occasionally there may be a discrepancy in the delivery cost calculated online, in which case we will contact you to arrange payment
We have a no quibble returns policy on all our stocked product - so you are fully entitled to a product refund up to 21 days from the despatch of goods. The returned products must be new, in perfect condition and complete with original packaging. Used or customer damaged items (including packaging) or gift vouchers cannot be refunded or exchanged.
However, cancellations and alterations to items that are custom ordered (any item where colour, material or finish has been selected at the point of ordering and/or has a lead time stated against it) can only be accepted within 7 calendar days of the order date. Once past this date they are non refundable unless deemed faulty on the day of delivery / installation and a replacement piece from the manufacturer isn't possible. So on large furniture pieces please make sure the access is ok before ordering.
We offer a free returns service on all UK orders (accessory items only) so please follow the returns instructions enclosed with your items. Otherwise, please return the item (with the invoice enclosed in the parcel so we can identify the order/customer) to the following address:
155-157 Fortess Road, London, NW5 2HR
Larger items will need to be returned at the customers cost - do get in touch if you'd like us to quote on a collection for you.
Or just email or call us on firstname.lastname@example.org / 020 7267 4772 if you need some advice on how to proceed. We aim to process all refunds within 7 days. However during busy times, this might take slightly longer. We will email you a confirmation once the refund has been made.