Delivery & Returns

Delivery

Below is a guideline of what delivery costs and time frames to expect when you order from us. All our orders are processed and dispatched by the end of the following working day (unless a lead time is stated within the product description) so you benefit from the fastest service possible. 

Collection from our North London showroom is free of charge so select local pick up at checkout if this is your preferred option (this isn't possible on large furniture pieces)

UK 
Standard delivery (approx 5 working days from order) £4.95
Standard delivery on orders over £75 (accessories only) Free
Express 2 working days delivery on orders placed before noon (accessories only) £9.95
Small furniture, large lighting, and outsized accessories including rugs & mirrors  £9.95
Orders containing large furniture items requiring a two person delivery up to £3000
£59
Orders containing large furniture items requiring a two person delivery over £3000 value (England non remote)

 Free

Overseas 
Europe Standard (approx 10 days from dispatch)
 £19.95
Europe orders containing furniture items
Email for quotation
Rest of World (approx 10 days from dispatch)
£39.95
Rest of World orders containing furniture items
Email for quotation

 Large furniture items include items requiring a two man delivery team such as dining tables over 180cm, sofas and daybeds. 

There are rare occasions where factors out of our control can delay a delivery, so we ask for your patience in these circumstances.

Please note, deliveries to UK remote areas including Northern Ireland aren't included in the UK charges above so we will get in touch to charge an additional fee upon receiving your order so please request a quote from us prior to ordering. 

Overseas Deliveries

We are very happy to provide quotations for overseas deliveries before orders are placed, as there can sometimes be a saving on the standard charges (depending on the items required and the destination country). So please drop us an email with what you're interested in and we'll check for you. 

Overseas customers are, however, responsible for any local import duties and taxes which may be applied.

*A signature will be required on receipt so please ensure someone is available at the address to avoid failed delivery
*The shipping method and carrier will vary depending on the weight and value of the order
*We reserve the right to amend delivery charges at any time
*Occasionally there may be a discrepancy in the delivery cost calculated online, in which case we will contact you to arrange payment

Returns

We have a no quibble returns policy on all our stocked product - so you are fully entitled to a product refund up to 21 days from the order date. The returned products must be unused, in perfect condition and complete with original packaging. Used or customer damaged items (including packaging) or gift vouchers cannot be refunded or exchanged.

However, cancellations and alterations to items that are custom ordered (any item where colour, material or finish has been selected at the point of ordering and/or has a lead time stated against it) can only be accepted within 7 calendar days of the order date. Once past this date they are non refundable unless deemed faulty on the day of delivery / installation and a replacement piece from the manufacturer isn't possible. So on large furniture pieces please make sure your access is ok before ordering. 

We offer a free returns service on all UK orders (small accessory items only) so please follow the returns instructions enclosed with your items. Otherwise, please return the item (with the invoice enclosed in the parcel so we can identify the order/customer) to the following address:

Insidestore Ltd
Unit 503 Highgate Studios, 53-79 Highgate Road, London, NW5 1TL

Larger accessories (over 60cm) and furniture items will need to be returned at the customers cost - do get in touch if you'd like us to quote on a collection for you. 

Or just email or call us on orders@insidestoreldn.com / 020 7267 4772 if you need some advice on how to proceed. We aim to process all refunds within 7 days. However during busy times, this might take slightly longer. We will email you a confirmation once the refund has been made.

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