Terms & Conditions


We make every effort to ensure the product colours, finishes and descriptions are as accurate as possible on the website. However due to constraints of digital reproduction as well as the handmade nature of some of our products, we cannot guarantee exact depiction and variations may occur. These variations are not deemed as a product fault. 


Payment for orders is made at the point of sale, and not at the point of despatch. All prices include VAT at the prevailing rate. By making a purchase, you specifically authorise Insidestore to submit information to the relevant third party for credit card authorisation. All card holders will be checked for validation and authorisation by the issuing credit card or bank. If your card issuer declines authorisation for any reason, Insidestore cannot be held liable for any delay in despatch or non-delivery. Please supply us with a telephone number and/or email address so that we can reach you if there is a problem with your order.

Cancellation of Order

We endeavour to despatch all accessories orders by the end of the following working day from when the order is placed unless a lead time is quoted on the product page. Within this time you may cancel your order, providing your goods have not already been despatched. To cancel your order you must notify us in writing by email to orders@insidestoreldn.com quoting your name and order reference. If the goods have already been despatched then please follow our returns policy as detailed on the Delivery & Returns page. 

Cancellations and alterations to items that are custom ordered (where colour, material or finish has been selected at the point of ordering and/or a lead time stated) can only be accepted within 7 calendar days of the order date. Once past this date they are non refundable unless deemed faulty.

Insidestore Ltd reserve the right to cancel the contract between us if:

*We have insufficient stock to deliver the goods you have ordered
*We are not able to deliver to your area
*One or more of the products you have ordered has a pricing, description or technical issue

Withdrawal of products

We reserve the right to remove or edit any products, materials, content or prices online at any time. We may refuse to process a transaction for any reason at our sole discretion.

Media Codes Disclaimer

Media codes issued can only be used until their expiry date. The offer can only be used once against a purchase and media codes cannot be used in conjunction with any other promotional offer such as free p&p, discount offers, products reduced in price, sample sale or seasonal sale.

Sales Disclaimer

During sale periods, stock levels may be very low. We update the website throughout the day but if a product sells out before an update is made, our office will notify you within 3 working days and either backorder/fulfil the order or refund the card.


We respect your privacy rights and recognise the importance of protecting the information we collect about you. The information you provide will allows us to process orders efficiently; and to alert you to new products, special offers and news relating to Insidestore. We will never share your information with parties outside our organisation (except if required by law, court order or law enforcement authority).

When registering for our newsletter, we hold your e-mail and name for the sole purpose of communicating news, promotions, offers and events. If at any point you would like to remove yourself from our database, just email us on hello@insidestoreldn.com with the subject unsubscribe.

Please note however, to improve our company and service, we utilise analytics supplied by our provider Shopify as well as Google Analytics. The data collected is anonymous and highlights the demographics of our customers and products. It is collected for the sole purpose of tailoring the products suggested to you and help improve your online shopping experience.

Intellectual Property

By using this site, you acknowledge that all intellectual property rights in the goods supplied, including copyright, design rights and trademarks belong to Insidestore. All designs, text and images of Insidestore products provided on the website are protected by copyright and may be reproduced only on websites which provide links to www.insidestoreldn.com and where the material is clearly credited to Insidestore, or otherwise only by the written permission of Insidestore.

Legal Statement

Insidestore's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Insidestore to the customer. Insidestore shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or any other way. Insidestore cannot accept any liability for a failure to comply with specific instructions stated in the catalogue or on the product. Your statutory rights are not affected by this statement.

Ethical & Environmental Statement

We make every effort to use environmentally friendly and recycled packaging for our deliveries, however on occasion, to ensure the product reaches you in one piece we have to make exceptions.

We source our products from designers and makers around the world who value great quality and design whilst providing a healthy and fair environment for their workers. Many are small businesses who provide valuable employment and a fair income to the local community.

Excluding shipping, taxes & discounts


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